The terms for using our booking and introduction service.
Last updated: July 2026
Bin Hire Australia is a trading name of Bin Hire Oz (ABN 62 105 083 720), of 37 Ninth St, Wingfield SA 5013 ("BHA", "we", "our", or "us").
Bin Hire Australia is a booking and introduction service. We help customers across Australia find and book a local waste collection provider. We do not collect waste ourselves. The collection service is provided directly by an independent local provider, and your service contract for that collection is with that provider.
By using Bin Hire Australia to find and book a provider, you ("Customer", "you") agree to these Terms of Service. These terms govern your use of our booking service. The collection service itself is governed by the service agreement between you and your local provider.
Please also read our Privacy Policy, which explains how we collect and use your personal information.
We introduce you to a local waste collection provider and arrange your booking. The bins, the collection, and the ongoing service are provided directly by that local provider under your service agreement with them. The price shown on our website is the provider's advertised rate for the service.
Service availability depends on your location and the waste types you require. We will confirm your service details, including bin size, collection frequency, and the provider's advertised price, before your service begins.
As a Customer, you agree to:
Bin Hire Australia does not charge you for using our booking service. The price shown on our website is the local provider's advertised rate for the service. Your local provider invoices you directly and you pay them for the collection service.
Prices on our website are shown exclusive of GST unless labelled otherwise. Where a provider is registered for GST, GST (10%) is itemised separately on the provider's invoice and GST-inclusive totals are shown before you confirm a booking. Payment terms, due dates, and any suspension for overdue accounts are set by your local provider in your service agreement with them.
Your local provider may change its advertised price. The provider will give you at least 30 days' written notice before any price change takes effect. Because there is no lock-in on our side, if you do not agree to a price change you may end the service before it takes effect at no penalty, including during any minimum term. The notice period and your right to cancel without penalty are set out in your service agreement with the provider, and this booking service imposes no separate charge or exit fee.
How we are paid: booking through Bin Hire Australia is free to you. You pay your local provider directly for the collection service at the provider's advertised rate shown before you confirm. Bin Hire Australia is paid a membership fee by participating providers. That fee is paid by the provider, not by you, and it does not increase the price you pay. The price you see is the provider's advertised rate and is the price the provider invoices you.
Your local provider may charge additional fees in the circumstances below. These fees are set and billed by the provider and reflect the genuine costs they incur. Typical industry amounts are shown as a guide; your provider's actual fees are set out in your service agreement with them:
There is no lock-in on our side. We do not charge cancellation or early termination fees for our booking service. The ongoing terms of your collection service, including any notice period, sit with your local provider and are shown in the accepted quote and agreement before you confirm.
You can stop using our booking service at any time. To end or change your collection service, contact your local provider, or contact us at service@binhireaustralia.com.au and we will help you reach them. Where notice is required, it is set out in your service agreement with the provider.
If you cancel within 7 days of your first booking and before your first collection has been delivered, and you have paid anything in advance, you are entitled to a full refund of those amounts. Refunds for services already provided are handled by your local provider under your agreement with them.
Both our booking service and your local provider's collection service come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms excludes, restricts, or modifies any consumer guarantee under the ACL, including guarantees that services will be:
If our booking service fails to meet a consumer guarantee, you may be entitled to a remedy from us. If the collection service fails to meet a consumer guarantee, that remedy is your local provider's responsibility under your agreement with them. For more information on your rights, visit accc.gov.au.
Nothing in this clause excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded (see clause 7). Subject to that, and only where the law permits our liability for a failure to comply with a consumer guarantee to be limited, our total liability to you for any claim arising under or in connection with our booking service is limited to resupplying the booking service or paying the cost of having it resupplied. This limit does not apply to any liability that cannot lawfully be limited.
The collection service is supplied by your local provider, and the provider is responsible for that service. To the extent permitted by law, we are not liable for the acts, omissions, or service quality of your local provider, nor for any indirect or consequential loss, including loss of profit, loss of data, or business interruption.
We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, road closures, vehicle breakdowns, or industrial action.
We are committed to resolving any complaints fairly and promptly. If you have a complaint:
Collections are performed by your local provider. If a collection is missed, contact your provider to arrange a make-up collection. We will help you reach them if needed, and where a missed collection results from our booking error, we will work with you and the provider to put it right.
Your local provider will notify you of planned service interruptions (such as public holidays) in accordance with your service agreement with them.
We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of our services after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may cancel your service in accordance with clause 6.
These Terms are governed by the laws of South Australia and the Commonwealth of Australia. You and BHA submit to the non-exclusive jurisdiction of the courts of South Australia.
If you have any questions about these Terms of Service, please contact us: