Terms of Service
Legal

Terms of Service

The agreement between you and Bin Hire Australia.

Last updated: March 2026

1. About Us

Bin Hire Australia ("BHA", "we", "our", or "us") provides commercial and residential waste collection services across Australia. We operate as a service platform that connects customers with licensed waste collection contractors.

By engaging Bin Hire Australia for waste collection services, you ("Customer", "you") agree to these Terms of Service. These terms, together with any service agreement you sign, constitute a binding agreement between you and Bin Hire Australia.

Please also read our Privacy Policy, which explains how we collect and use your personal information.

2. Services Provided

We arrange waste collection services on your behalf through our network of licensed contractors. This includes the provision of bins and regular collection according to the agreed schedule. The actual collection service is performed by an independent contractor assigned by BHA.

Service availability depends on your location and the waste types you require. We will confirm your service details, including bin size, collection frequency, and pricing, before your service begins.

3. Customer Responsibilities

As a Customer, you agree to:

  • Ensure bins are accessible on the scheduled collection day (placed at the kerb or agreed location by 6:00am).
  • Not overload bins beyond the specified weight limits for your bin size.
  • Not place prohibited items in the bins, including hazardous waste, batteries, hot ash, liquids, asbestos, or chemicals. A full list of prohibited items will be provided with your service agreement.
  • Take reasonable care of the bins provided. Bins remain the property of the service contractor.
  • Notify us promptly of any changes to your service address, access requirements, or contact details.
  • Ensure the service address is safe and accessible for the collection vehicle and crew.

4. Fees and Payment

Prices on our website are shown exclusive of GST unless labelled otherwise. GST (10%) is itemised separately on your invoice. GST-inclusive totals are always shown during checkout before payment. Fees are payable monthly in arrears. Invoices are due within 14 days of issue.

We reserve the right to suspend services for accounts overdue by more than 14 days. A late payment reminder will be sent before any suspension.

Prices may change with a minimum of 30 days' written notice. If you do not agree to a price change, you may cancel your service without penalty before the new price takes effect.

5. Additional Fees

The following additional fees may apply. These fees reflect the genuine costs incurred by BHA and our contractors:

  • Contamination fee: If prohibited items are placed in a bin, a contamination fee of up to $75 (inc GST) may apply to cover the cost of sorting and disposal.
  • Failed collection fee: If a bin is not accessible on the scheduled collection day and a return trip is required, a fee of up to $150 (inc GST) may apply.
  • Overweight fee: Bins exceeding the weight limit may incur a fee of $3.50 per kg (inc GST) over the limit.
  • Bin replacement: If a bin is lost, stolen, or damaged while in your care beyond reasonable wear and tear, a replacement fee of up to $150 (inc GST) may apply.

6. Cancellation

Our services are provided on a flexible 30-day rolling basis. There are no lock-in contracts and no early termination fees.

You may cancel your service at any time by providing 30 days' notice via your customer portal, by email to service@binhireaustralia.com.au, or by phone. We will send you a cancellation confirmation within 2 business days.

If you cancel within 7 days of your first booking and before your first service has been delivered, you are entitled to a full refund of any amounts paid.

After your first service delivery, cancellation takes effect at the end of the 30-day notice period. You will be invoiced for any services provided during the notice period.

7. Consumer Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms excludes, restricts, or modifies any consumer guarantee under the ACL, including guarantees that services will be:

  • provided with due care and skill;
  • fit for a particular purpose made known to us; and
  • supplied within a reasonable time.

If we fail to meet a consumer guarantee, you may be entitled to a remedy including a refund, compensation, or having the service performed again at no additional cost. For more information on your rights, visit accc.gov.au.

8. Liability

Subject to clause 7 (Consumer Guarantees), our total liability to you for any claim arising under or in connection with these Terms is limited to the total fees you have paid to us in the 3 months preceding the claim.

To the extent permitted by law, we are not liable for any indirect or consequential loss, including loss of profit, loss of data, or business interruption, arising out of or in connection with the services provided.

We are not liable for delays or failures in service caused by events beyond our reasonable control, including severe weather, road closures, vehicle breakdowns, or industrial action.

9. Complaints and Dispute Resolution

We are committed to resolving any complaints fairly and promptly. If you have a complaint about our services:

  1. Contact us first: Email service@binhireaustralia.com.au or call us. We aim to acknowledge complaints within 1 business day and resolve them within 5 business days.
  2. Internal review: If you are not satisfied with the initial response, you may request a formal review by our management team.
  3. External resolution: If we cannot resolve your complaint, you may contact Consumer and Business Services (South Australia) at cbs.sa.gov.au, or your relevant state or territory consumer affairs body.
  4. ACCC: You may also contact the Australian Competition and Consumer Commission at accc.gov.au.

10. Service Interruptions

We will make reasonable efforts to provide uninterrupted service. If a collection is missed due to our error or our contractor's error, we will arrange a make-up collection as soon as practicable at no additional cost.

We will notify you of any planned service interruptions (such as public holidays) at least 48 hours in advance where possible.

11. Amendments

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of our services after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may cancel your service in accordance with clause 6.

12. Governing Law

These Terms are governed by the laws of South Australia and the Commonwealth of Australia. You and BHA submit to the non-exclusive jurisdiction of the courts of South Australia.

13. Contact

If you have any questions about these Terms of Service, please contact us:

  • Email: service@binhireaustralia.com.au
  • Phone: 0481 274 420
  • Website: binhireaustralia.com.au